Mark J. Minalga

7801 Reflection Cove Dr #101

Ft Myers, Fl 33907

(678)628-4241mjminalga@gmail.com

 

Technical Skills: Solid UNIX (AIX, HP-UX, Solaris), Linux, and Microsoft (2003, XP, Vista, Windows 7), administrative skills, C, HTML, SQL, Shell/KSH. Strong knowledge of networking, Routers, Switches and hubs, also Telecommunication Networks, and endpoints (Cisco- Switches and Routers, Juniper, MRV, Ciena, Adtran-IAD, MLPPP, DSLAM, Fujitsu 4100, 4500, 7420)   Excellent problem solving skills with the ability to troubleshoot, isolate, resolve issues to keep mission critical systems available.

                                 

Professional Experience :

Fiberlight,LLC Alpharetta, GA: IP Engineer  March 2012 –April 2013

•         Provide troubleshooting and support services for Fiberlight IP Customer’s Devices.

•         Maintain Cisco Unity Connection Manager to add phones for Add/Chg/Del Users to Company Phone System. Troubleshoot phone issues.

•         Build and Manage circuit design, layout, provisioning, from initial order to Customer Turnup. Showing Customer Information, Circuit Layout, Network Layout, Design including Network equipment, Optics, loss budget, Google Map for OSP Splice pkg.

•         Assign Management IP's, Network IP's, configure Switches, and install in Core Routers.

•         Track Network IP’s and Vlans for four Markets: WDC,ATL,SFL,DFW

•         Manage circuit provisioning, including copper, Ethernet, and fiber hand-offs.

•         Test and Turnup New Network Switches, for Core Network. RFC2544, EtherSAM. Using EXFO test sets for rfc2544 or EtherSAM, Cisco IP SLA, MRV rfc2544, Ciena.

•         Work closely with Architect, Customer contact, and OSP to ensure circuit design.

Access/Trunk ports, dot1q, tagged, Backup, Protected, MTU, Optics, etc..

•         Manage secure access to Fiberlight Network systems through Cisco ASA.

 

USMetropolitan Telecom,LLC : Network Operations Center Technician  7/2007–2/2012

·  Provide first level troubleshooting and support services for client Network Devices and Applications, through proactive monitoring of Switches, Routers, Servers.

·  Provide and Manage secure access to US Metropolitan Telecom Network systems.
Strong organizational & multi-tasking skills - can prioritize workload in a fast paced environment.

·  Catalog and tracking of Customer Request and Incidents to be resolved. CA-Service Desk, NSM. Generate and distribute business and technology reports. CA - eHealth)

·  Dispatch field techs for repair when needed. Work with field techs to turn up new services, and incorporate new devices into the core network monitoring system. Spectrum

·  Communicate status of issues with NOC Management in writing and verbally.

·  Contribute to a positive and cohesive team. 24/7 Shift work and Oncall.

·  Ensure proper transition, update Team during shift changes. Daily, Weekly, Monthly MTTR Reports,BCDR during Weather/Outages  

 

 

 

Comnet International, Contractor, IH Naperville , IL .  Nov 2003-Jul 2004.

Contractor - Lucent Technologies Lab Environment and Operations Management               

·  Support Lab Relocation strategy to minimize downtime for Development and Testing Organizations.

·  Install and Integrate New Lab configurations (AP, OMP,Loaders),  Procure Equipment, (PC's, Sun,v100, Netra,400,800), Install HW, Configure disk geometry, load OS, (Linux & Solaris8/9), configure and Network to existing   Routers in Lab.

·  Verify Routers and Flash hubs with new updates. Execute Lab Modification Request to build, configure, or fix Lab to User request. Integrate Sun Blade100-Sol9, and PC's-Win2000/XP in User Areas to support  customer testing.

·  Upgrade any software patches to Sun v100 loaders to support customer testing on development labs.  Install and upgrade all Windows PC's in User Lab areas with Virus software, and windows patches.

·  Respond to any current engineering or Support escalation during Lab Support   coverage. This would include hardware, software, or networking issues using debug, trace, error logging techniques for IP,DNS,Hub,T1/E1,SS7,EIN,DSX  problems.

 

Lucent Technologies, Wireless Mobility, IH Naperville , IL .  98 - Nov2002.

Position:  Member Technical Staff (MTS) - Wireless Mobility Unit, New Product Introduction.

·  Develop Methods of Procedures (MOPs) for Mobility Hardware Platforms and Services for New Product Offers. 1) Hardware Installation and testing. 2) Platform software installation and configuration. 3) Network Integration and testing. 4) Service Package Application Testing.)

·  Test Methods of Procedures (MOPs) for Mobility Hardware Platforms and Services for New Product Offers in Development Lab. Identify and document any problems or changes to be resolved.

·  Execute MOPs at Customer site, debug and test to validate hardware components, Integrate System into Customer Network, (TCP/IP,SS7,T1), test Hardware Platform and Service Package Application. Execute at each customer site, (mated pair), and at Customers Network Operations Center . (NOC)

·  Respond to any current engineering or Technical Support escalation from 1-800-WE2-CARE.

 

AT&T  WorldNet System Engineering and Quality Assurance - Lisle, IL.  1996 -  1998.        

Position:  Technical Staff Member - WorldNet Dial Client and Current Engineering.        

·  Help determine/define system test quality improvement processes for Windows Dialup Networking and PPP applications. Setup change network configurations for PC's,  Ghost PC's to original config.

·  Develop test plans, and organize and manage the test effort per Internet Client product release. Testing matrix including different PC and Modem manufactures, speeds,   connections, dialup access, PPP, VPN, with both Internet Explorer and Netscape in each of their different versions.

·  Monitor and respond to any current engineering escalation from WorldNet Forum  Assistants. Investigate Point of Present problems, Beta customer access problems, and Browser problems.

 

AT&T Global Information Solutions - Workstation Products Division - Naperville , IL.  1994-1996 Position: Programmer/Analyst II - Vistium Personal Video System Tier IV Tech Support.

·  As the final Tier of support, debug and resolve customer problems in PC hardware, software applications, and different layers of ISDN Protocol.

·  Support Interoperability testing between different platforms and Vendors, in both the U.S. and International.

·  Coordinate the resolution of hardware and software changes by working with   developers, and deliver all changes assigned by RPCC to customers.

 

·  Maintain, track, and report on customer technical problems using Lotus Notes for Global Technical Support Network. Install, ship, tracked, supported, and reported on forty demos in six months.

·  Coordinate, order, and track Video Demo equipment pool for the corporation.

·  Work with Customer Sales Support to determine customer needs for equipment, support,   and schedule appropriately.

·  Demonstrate Vistium products on-site for customers, at Trade shows or remotely.

·  Provide Technical training for other support organizations.

 

AT&T / NCR Midrange Computer Products Division - Naperville , IL .  1991-1994

Position: Technician III - Current Systems Support Group.

·  Setup and test RFS RAID configurations on NCR3300 systems over T1’s between labs.

·  Load Building for Current Systems. Pickup changes, build, test, duplicate, and deliver.

·  Change Management Administration for Current Systems Support Group.

·  SPEC Interface for StarServerE support problems reported world wide.

·  System / Lab Administrator for Current Systems on 3B2 and x86 PC NCR 3000 support labs.

 

AT&T Bell Laboratories,  AT&T Computer Systems Division - Naperville , IL . 1984-1991

Position: Senior Technical Assistant - 3B2 Lab Administrator/Load Builder

·  Coordinate, Setup, Install 3B2 lab resources under project schedule requirements.

·  Perform backups, administer User accounts and Network Integrity on Development Labs.

·  Maintain a clean and well organized System Lab facility. On call  24 hours/ 7 /365 days.

·  Analyze system hardware errors, schedule maintenance, and perform repairs for customers.

·  Interface with manufacturers, and hardware developers in tracking and reporting  hardware problems.

                         

Education: 

Aurora University , Bachelor  Degree Computer Science/Business.

                    

Military:

U.S.Air Force, Munitions Maintenance Specialist - E4.